Privacy Policy
Last updated: September 23, 2024
This Privacy Policy describes how Zilveren Zegel (the 'Site', 'we', 'us' or 'our') collects, uses, and shares your personal information when you visit, use, or make a purchase from our services at www.zilverenzegel.com (the 'Site') or otherwise interact with us on the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or other individual from whom we have collected information under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with all applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal data we collect
The type of personal data we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal data', we mean data that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information that you provide to us directly through our Services may include the following:
- Contact information including your name, address, phone number, and email address.
- Order details including your name, billing address, delivery address, payment confirmation, email address and phone number.
- Account details including your username, password, security questions, and other information used for account security.
- Information about customer support, including the information you want to include in your communication with us, for example when you send a message through the Services.
For some features of the Services, you may need to provide us with certain information about yourself directly. You can choose not to provide this information, but in that case you may not be able to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (" Usage Data "). For this, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors collect payment information (such as bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, so that we can perform the agreement we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the Services as per our agreement with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify processes your data as set out in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, SMS or post, and to show you advertisements for products or services. This may mean that your personal data is used to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products, in accordance with Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly advise you not to share your username, password, or other access credentials with anyone else. If you suspect your account has been hacked, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
- Communication and service improvement. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in relation to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies . We use cookies to support and improve our Site and Services (including to remember your actions and preferences), to conduct analytics and gain insights into user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can adjust your browser settings to delete or refuse cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal data
Under certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, handling and shipping).
- With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy statements.
- When you instruct us, request us, or otherwise authorize us to share certain data with third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes as set forth above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data" :
| Category | Categories of recipients |
|---|---|
|
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We do not use or disclose sensitive personal data without your consent or with the aim of inferring characteristics about you.
With your permission, we will share personal data as follows to carry out advertising and marketing activities.
Third-party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, it is important that you review their privacy and security policies and other terms. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to its use by us or a third party. The inclusion of such links on our Site does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we are not actually aware that we 'share' or 'sell' personal data of individuals under the age of 16 (as these terms are defined in applicable law).
Security and storage of your data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security'. Furthermore, data you send to us may not be secure during transmission. We advise against using insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on several factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to comply with other applicable contracts and policies.
Your rights
Depending on your location, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases we may refuse your request, to the extent permitted by law.
- Right of access/to know : You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
- Right to erasure : You may have the right to request that we delete the personal data we hold about you.
- Right to rectification : You may have the right to request that we correct any inaccurate personal data that we hold about you.
- Right to data portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
- Right to opt out of sale, sharing, or targeted advertising : You may have the right to request that we not "sell" or "share" your personal data, or to opt out of the processing of your personal data for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
- Restriction of processing : You may have the right to ask us to stop or restrict the processing of personal data.
- Withdrawal of consent : When we require your consent to process your personal data, you may have the right to withdraw this consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Manage communication preferences : We may send you promotional emails, and you can unsubscribe from these at any time using the unsubscribe option included in the emails we send. Even if you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before we can respond substantively to your request. In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized representative, we will require the representative to provide proof of this authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, you have the right, depending on where you live, to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible supervisory data protection authorities here .
International users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data will also be processed by staff and external service providers and partners in these countries.
When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK supervisory authority, where relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact information:
Store name: Zilveren Zegel
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, Netherlands
Email: info@zilverenzegel.com
Phone: +31620196317
Opening hours:
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: 10:00 AM - 4:00 PM
(GMT+01:00) Central European Standard Time (Amsterdam)