Frequently Asked Questions (FAQ)
Where is my package?
After placing your order, it takes an average of 1-3 days ( Monday to Friday ) to process your order and 3-7 days ( Monday to Friday ) for delivery. Latest order time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam).
If these deadlines have passed and your package has not yet arrived, please contact our customer service.
Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as our emails sometimes end up there. Please note that it may take a little while for the Track & Trace link to become active.
When placing an order with our store, you can pay in the following ways:
- Visa
- Mastercard
- American Express
- Apple Pay
- Bancontact
- Google Pay
- iDEAL
- Maestro
- Shop Pay
How can I track the progress of my order?
You can track the progress of your order using your Track & Trace number, which you received via email. Enter the Track & Trace code on our Track & Trace page to view the status of your delivery.
I am not satisfied with my package.
Please see our refund policy for information on returning your package.
If you still haven't found the answer to your question, please feel free to contact us at info@zilverenzegel.com .
Thank you for your interest in Silver Seal!
Cancellation
Once an order has been placed, it cannot be cancelled. Please review your order carefully before completing your purchase.
Contact information:
Store name: Zilveren Zegel
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, Netherlands
Email: info@zilverenzegel.com
Phone: +31620196317
Opening hours:
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: 10:00 AM - 4:00 PM
(GMT+01:00) Central European Standard Time (Amsterdam)